General
What are coffee concentrates?
Coffee concentrates— black coffee, extra concentrated, espresso strength, so that you can customise the strength of your cuppa coffee to suit your needs. (Drink it neat for an espresso-like shot.)
How are your coffee concentrates made?
Our coffee concentrates are made by cold brewing the coffee beans to ensure the coffee stays fresh for up to 4 weeks.
How long can your coffee concentrates last?
Our coffee concentrates is best consumed by the expiration date indicated on the bottle if unopened. Once opened, we recommend to consume within 3-4 weeks.
How many servings can a bottle of coffee concentrate make?
1 Bottle of concentrate (500ml) can make 8-10 servings of coffee.
1 Bottle of mini concentrate (250ml) can make 4-5 servings of coffee.
What is the perfect ratio for coffee concentrate to milk/water?
We recommend you guys to start out with 1 part concentrate to 2 parts water/milk, and adjust accordingly to your preference. Some customers even drink it straight!
How do I store my concentrates?
Keep them refrigerated. Our leak proof bottles also allow you to store them horizontally for more space saving.
Orders
How do I place my order?
You can place your order by shopping here.
When should i place my order?
Orders must be placed before 8pm on the day prior to your preferred delivery date. We deliver on Tuesdays, Thursdays, and Saturdays, with free delivery for orders above $60. Don’t forget to indicate your preferred delivery date at your cart before checkout! :)
Is there a minimum order amount?
No minimum order is required. However, delivery fees apply for orders below $60.
Delivery
Do you do delivery?
Yup! Our islandwide delivery rates (excludes Sentosa & Jurong Island):
$10 per location for orders below $40
$6 per location for orders between $40-$60.
Free delivery per location for orders above $60.
The delivery fees are co-shared by us and is given to our delivery drivers and logistics partners.
When are your delivery days?
We currently deliver on Tuesdays, Thursdays, and Saturdays. Orders placed before 8pm on the day prior will be delivered on your chosen delivery date. Our courier optimizes the route for the best delivery efficiency on those days.
Can I deliver to multiple locations?
Yes, we are able to do multiple deliveries at an additional charge of $10 per delivery location. For bulk orders, do contact us directly.
Wholesale/Bulk Orders
Do you have any special rates for bulk purchases?
Yes we do! For special deals for bulk purchases be it for your wedding, party or even gifting for your friends, drop us an enquiry here or email us at chat@wakethecrewcoffee.com to chat with us.
Do you have any corporate rates available?
We have corporate rates available specially for companies who want to pamper their staff and customers! Just drop us an enquiry here or email us at chat@wakethecrewcoffee.com to find out more.
Payment
How do I make payment?
We accept Visa, Mastercard, AMEX, and Apple Pay!
Do you issue invoices?
We do! Just let us know and we will issue one for you.